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Issues often arise from the adjuster’s management of the repair or rebuild process. This information may provide insight into the buzzwords and processes involved.

FAQs about your rebuild or repairs

  • This will vary depending on your adjuster, your Insurance Company, and the terms of your policy. Most insurers have a list of “preferred vendors” who they will hire directly or heavily suggest that you hire. However, you are entitled to some say in this selection, especially if you’re the one signing the contract.

  • Your insurance policy will generally require that your home be repaired or rebuilt as closely as possible to the state it was in before the loss. However, the current building code may require some changes (see bylaw or upgrade coverage below). Additionally, any renovations you did prior to the loss which were not disclosed to the insurer may not be covered (see renovations below).

  • Anytime you contemplate or begin renovations on your home, your Insurance Company should be notified. Some policies even have terms requiring notice within specific timeframes. Any renovation you failed to disclose to the insurer may not be covered in the cost to repair after a loss. This means that the undisclosed improvements you made will have to be made again at your expense.

  • When a home is in need of repair it often cannot be rebuilt exactly as it was because some of the original building aspects would be against current building codes. Changes will have to be made so that the new work conforms with current codes. If making the changes results in increased costs, coverage amounts may be limited by the terms of your policy.

  • Generally, no, the home should be built as closely as possible to the state it was in before the loss. However, out-of-date finishes may need to be modernized, and some policies or endorsements allow the insurer to use the most common industry finishes instead of exact replacements.

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